Privacy policy

Last updated: 30 September 2024

At Lumorie, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and share your personal information when you visit lumorie.uk, place an order, upload photographs or other personalisation content, contact us, or otherwise interact with our services.

1. Who We Are

Lumorie operates the website lumorie.uk and provides personalised products, including products created using photographs, names, messages and other content supplied by our customers.

For the purposes of applicable data protection laws, Lumorie is responsible for determining how and why your personal information is processed.

Contact email: Contact@lumorie.uk

Business address: [INSERT BUSINESS ADDRESS]

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us using the email address above.

2. Personal Information We Collect

Depending on how you interact with Lumorie, we may collect the following categories of personal information:

Contact Information

This may include:

  • Full name

  • Email address

  • Telephone number

  • Billing address

  • Delivery address

Order Information

This may include:

  • Products purchased

  • Order number

  • Personalisation choices

  • Delivery information

  • Order history

  • Communications relating to your order

Personalisation Content

When you order a personalised product, you may provide:

  • Photographs

  • Images

  • Names

  • Dates

  • Messages

  • Text

  • Other content required to create your personalised product

Photographs may contain images of you, family members, friends or other individuals.

You should only upload photographs or other content that you have the right to provide to us.

We use this content primarily to create and fulfil the personalised product you have ordered.

We will not use customer-uploaded photographs for advertising, social media, promotional materials or other public purposes without obtaining separate permission where required.

Payment Information

Payments are processed through secure third-party payment providers.

Lumorie may receive limited information relating to your payment, such as:

  • Payment status

  • Payment method

  • Transaction reference

  • Billing information

We do not normally receive or store your complete debit or credit card details.

Website and Device Information

When you visit our website, we or our service providers may automatically collect information such as:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Pages visited

  • Time spent on the website

  • Referring website

  • Interaction with advertisements

  • Cookie and similar technology identifiers

Customer Service Information

If you contact us,