Cookie Policy

Last updated: 30 September 2024

This Cookie Policy explains how Lumorie uses cookies and similar technologies when you visit or interact with lumorie.uk.

It should be read together with our Privacy Policy, which explains how we collect, use and protect personal information.

1. What Are Cookies?

Cookies are small files that are stored on your computer, smartphone, tablet or other device when you visit a website.

Cookies allow websites to recognise a device and remember certain information about your visit.

They may be used to:

Keep products in your shopping basket
Enable secure checkout
Remember your preferences
Understand how visitors use our website
Improve website performance
Measure advertising performance
Display relevant advertisements

We may also use similar technologies such as pixels, tags, scripts, local storage and other technologies that store or access information on your device.

2. Who We Are

This website is operated by:

Lumorie

Website: lumorie.uk
Email: Contact@lumorie.uk

If you have questions about our use of cookies or similar technologies, you can contact us using the email address above.

3. Types of Cookies We Use

We may use the following categories of cookies and similar technologies.

Strictly Necessary Cookies

These cookies are necessary for our website and online shop to function correctly.

They may be used for purposes such as:

Keeping products in your shopping basket
Processing checkout
Maintaining secure sessions
Preventing fraud
Remembering privacy and cookie choices
Maintaining website security
Enabling essential Shopify functionality

Because these technologies are necessary to provide services requested by you, they may not require your consent where an applicable legal exception applies.

Blocking certain strictly necessary cookies may prevent parts of the website from working correctly.

Functional and Preference Cookies

These technologies help us remember choices you make when using our website.

They may include preferences such as:

Language
Region
Display settings
Website functionality
Previously selected options

Where applicable law allows these technologies to be used without prior consent, we will provide the required information and appropriate controls.

Where consent is required, they will only be activated after you have made the relevant choice.

Analytics and Performance Cookies

We may use analytics technologies to understand how visitors interact with lumorie.uk.

These technologies may help us understand:

Which pages are visited
How visitors move around the website
How long visitors remain on particular pages
Whether users experience technical errors
Which products or sections receive the most interest
How we can improve our website and customer experience

We may use third-party analytics providers for these purposes.

Depending on the technology, purpose and applicable legal requirements, we may request your consent or rely on an applicable legal exception.

Where an exception applies to statistical technologies, we will provide appropriate information and a simple way to object where required by law.

Advertising and Marketing Cookies

With your consent where required, Lumorie may use advertising technologies to:

Measure advertising performance
Understand whether an advertisement resulted in a visit or purchase
Show advertisements that may be more relevant to you
Create advertising audiences
Limit how frequently you see advertisements
Understand how visitors interact with our advertising campaigns

Advertising technologies may be provided by third-party platforms.

These may include services such as:

Meta
Google
Other advertising or marketing providers used by Lumorie

Advertising and tracking technologies will not be activated before obtaining consent where consent is required under applicable law.

4. Shopify Cookies

Lumorie uses Shopify to operate its online store.

Shopify and its service providers may use cookies and similar technologies to provide functions including:

Shopping basket management
Checkout
Customer authentication
Security
Fraud prevention
Payment processing
Website performance
Analytics
Customer preferences

Some Shopify technologies are necessary for the online shop to operate correctly.

Other technologies may depend on your cookie preferences and applicable law.

The specific technologies used by Shopify may change over time as its platform and services are updated.

5. Google Services

Lumorie may use Google services, including technologies associated with:

Google Analytics
Google Ads
Conversion measurement
Advertising
Website performance

Where enabled, these technologies may collect information about your use of our website and interactions with our advertising.

This may include information such as:

Device information
Browser information
IP address
Website interactions
Advertising identifiers
Pages viewed
Purchases or conversions

Where consent is legally required, these technologies will only be activated after you have provided the relevant consent.

Google may process information in accordance with its own privacy and data protection practices.

6. Meta Technologies

Lumorie may use technologies provided by Meta, including the Meta Pixel or related advertising tools.

These technologies may help us:

Measure advertising performance
Understand customer journeys
Measure purchases and other conversions
Build advertising audiences
Deliver relevant advertising

Information processed may include:

Device and browser information
Website interactions
Pages visited
Purchase events
Advertising identifiers
IP address
Other technical information

Where required by law, Meta advertising technologies will only be activated after you provide consent.

Meta processes information in accordance with its own privacy policies and practices.

7. First-Party and Third-Party Cookies

Cookies may be classified as:

First-Party Cookies

These are set directly by lumorie.uk or on our behalf.

They may support functions such as:

Shopping basket management
Checkout
Preferences
Website functionality

Third-Party Cookies

These are set or accessed by third-party providers whose services we use.

These may include providers relating to:

Shopify
Analytics
Advertising
Payments
Customer support
Website functionality

Third parties may process information according to their own privacy policies.

8. Cookie Consent

When you first visit lumorie.uk, you may be presented with a cookie consent banner or preference tool.

Depending on the technologies we use, you may be able to:

Accept cookies
Reject non-essential cookies
Choose specific categories
Change your preferences

Where consent is required, we will not intentionally activate the relevant non-essential advertising or tracking technologies before you have given consent.

Your consent must be given through an active choice.

Simply continuing to browse the website will not, by itself, be treated as consent where valid consent is legally required.

9. Changing or Withdrawing Your Consent

You can change or withdraw your cookie choices at any time through the cookie preferences tool available on our website, where provided.

Withdrawing consent will not affect the lawfulness of processing that occurred before consent was withdrawn.

After you change your preferences, some technologies may stop operating immediately while others may require you to refresh the website or delete existing cookies from your browser.

10. Rejecting Cookies

You may reject non-essential cookies where the option is available through our cookie consent tool.

Rejecting non-essential cookies should not prevent you from making a standard purchase through our website.

However, some optional website functions or personalised experiences may not operate as intended.

Strictly necessary technologies may continue to operate where they are required for the website or service you have requested.

11. Managing Cookies Through Your Browser

Most web browsers allow you to manage cookies through their settings.

Depending on your browser, you may be able to:

View stored cookies
Delete individual cookies
Delete all cookies
Block cookies
Block third-party cookies
Prevent websites from storing certain information
Use private or incognito browsing

Please note that blocking all cookies may affect the functionality of lumorie.uk and other websites.

12. Cookie Duration

Cookies may remain on your device for different periods.

Session Cookies

Session cookies normally remain active only while your browser is open and are removed when the browser session ends.

Persistent Cookies

Persistent cookies remain on your device for a specified period or until they are manually deleted.

The duration of a particular cookie depends on its purpose and the provider that sets it.

We aim to ensure that cookies and similar technologies are not retained for longer than reasonably necessary for their intended purposes.

13. Personal Information

Some cookies and similar technologies may process information that qualifies as personal information.

Where this happens, the information will also be handled in accordance with our Privacy Policy and applicable data protection law.

Depending on the technology, information may include:

IP addresses
Device identifiers
Advertising identifiers
Browsing activity
Website interactions
Order-related events
Approximate location derived from technical information

14. International Data Transfers

Some providers used by Lumorie may process information outside the United Kingdom or European Economic Area.

Where applicable data protection law requires safeguards for international transfers, appropriate measures will be used in accordance with our Privacy Policy and applicable law.

15. Cookies Used for Advertising

Where Lumorie uses cookies, pixels or other technologies for online advertising, we will request consent where required.

Advertising technologies may be used for:

Advertising selection
Advertising delivery
Conversion measurement
Tracking
Profiling
Audience creation
Retargeting

You can reject or withdraw consent for advertising technologies through our cookie preference controls.

16. Statistical Technologies

Certain technologies may be used solely to collect statistical information about how our website is used so that we can improve it.

Where we rely on an applicable legal exception for this type of technology, we will:

Clearly explain its purpose
Use the information for appropriate statistical purposes
Provide a simple means of objecting where required

Where the relevant exception does not apply, we will request consent before using the technology.

17. Third-Party Providers

The exact third-party providers and technologies used by Lumorie may change from time to time.

Our website may use services provided by organisations such as:

Shopify
Google
Meta
Payment service providers
Customer service providers
Website optimisation providers
Other service providers necessary to operate our business

Where appropriate, information about specific providers may also be shown in our cookie preference tool.

18. Updates to This Cookie Policy

We may update this Cookie Policy from time to time.

Changes may be necessary because of:

Changes to our website
Changes to the technologies we use
New service providers
Changes to applicable law
Regulatory guidance
Changes to our advertising or analytics practices

The latest version will always be available on lumorie.uk.

The date shown at the top of this policy indicates when it was last updated.

If there are material changes to how we use technologies that require consent, we may ask you to make your cookie choices again.

19. Related Policies

For additional information, please review our:

Privacy Policy
Terms of Service
Shipping Policy
Returns & Refunds Policy
Legal Notice

20. Contact Us

If you have any questions about this Cookie Policy or how Lumorie uses cookies and similar technologies, please contact: